Frequently asked questions
If your question is not covered, email us and a real person will answer.
- Who actually runs this?
- Kitsune Technologies, a small tech company founded in 2024 in Wentzville, Missouri. The people who set up your server are the same people who answer the support email. There is no outsourced tier-1; when you write in, you are talking to the operator.
- Where do the servers live?
- On a small fleet of dedicated machines that we own and manage ourselves. We are not going to pretend we have datacenters on three continents. We have real hardware, we know every box by name, and we cap how many servers share each one so performance stays consistent.
- How do backups work?
- Every server is backed up automatically once a day. How many snapshots we keep depends on your plan, from 3 to 7 of the most recent, listed on each plan. If something goes wrong, email us and we will restore from a snapshot.
- Do you support mods and modpacks?
- Yes. The Minecraft Starter and Plus plans support Paper plugins, and the Modded plan supports full Forge and Fabric modpacks. We keep a short list of packs we install on request, and you can also give us any CurseForge or Modrinth server-pack URL. We do the install for you.
- How do Garry's Mod Workshop collections work?
- Make a Steam Workshop collection with the addons you want, paste its numeric ID at checkout, and we install everything via SteamCMD and keep it updated. All Garry's Mod plans include Workshop support.
- What about the Minecraft EULA?
- Running a Minecraft server requires accepting Mojang's EULA. You accept it yourself during checkout. We never auto-accept it for you, because it is your agreement with Mojang.
- How does payment work? Can I cancel?
- Billing runs through Stripe, month to month. There are no contracts and no setup fees. You can cancel anytime from the billing portal in your panel, and your server keeps running until the end of the period you paid for.
- What happens if my payment fails?
- Your server gets suspended, not deleted. We keep your world and files around so you can pay and pick up where you left off. We will not delete your data over a bounced card. If you are stuck, email us and we will work something out.
- Can I upgrade my plan later?
- Yes. For now upgrades are handled by hand: email us and we will move you up, usually the same day, and sort out the billing. Self-serve upgrades are on the roadmap.
- What are your support hours?
- We are a small team, so support is best effort rather than 24/7, but it is a real person who knows the systems. Most emails get answered within a day, often faster. Server-down issues get priority.
- Do you offer refunds?
- If something on our end went wrong, or the service did not work out early on, reach out and we will make it right. We would rather refund a month than have you feel burned.
- Do you have an uptime SLA?
- Not yet, and we will not publish a percentage we cannot back with real history. We monitor the fleet and fix problems fast. As we build a track record we will publish real numbers.